If something goes wrong

Every print is made after you order it, at a lab, for you. That is why the policy is short: there is a window to change your mind, there is no return of a finished print, and anything that arrives damaged or wrong is ours to put right.

Cancelling

You have one hour from paying to cancel for a full refund. Write to us from the contact page and choose “Cancel my order”, or reply to your confirmation email. After that window the lab has started on it, and a print that is being made cannot be cancelled — it cannot go to anyone else.

Damaged or wrong

Tell us within 14 days of delivery, with a photograph of the print and of the tube or box it came in. We print it again at our cost, or refund it — your choice. You are never asked to post anything back.

If a parcel does not arrive at all, the tracking number tells us where it stopped, and we take it from there.

How refunds reach you

Always to the card you paid with, never as store credit. We send it the day we agree it and you get an email the moment it goes. Your bank usually shows it within five to ten business days; that part of the clock is theirs.

What there is no return for

A change of mind after the cancel window. A finished print is made to your order and cannot be resold, so it cannot be taken back. If you are unsure of a size before you buy, the framing guide shows all three against a door and a person.

Questions to [email protected].